Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How It Works
Fill in the fields in the right hand pane, briefly describe your issue, and click the ADV Helpdesk button.
You are prompted to download a small virus-free plug-in which will connect you to a member of our support team. Please run the download and choose allow to any prompts that may occur.
Your support representative will chat with you online to obtain the details of the problem.
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
If you have any issues connecting to our team please call us at 480-807-0166 and we can assist.
Support hours are Monday - Friday 8AM - 5PM